Return Policy

Effective date: June 6, 2026 · Last updated: June 6, 2026
See also the Refund & Cancellation Policy for billing-specific details.

1. 30-day return window

You may return any Solia Wall plaque for a full refund within 30 calendar days of delivery. Return shipping is free — we will email you a prepaid return shipping label.

2. How to start a return

Visit your account dashboard and click "Request return," or contact support@soliawall.com with your order number. We respond within one business day with a prepaid return label and instructions. Pack the plaque in any standard padded envelope or small box and drop it at any USPS, UPS, or FedEx location.

3. Refund timing

Refunds are processed within 3 business days of our receipt of the returned plaque. The credit will appear on your original payment method within 5 to 10 business days depending on your bank or card issuer. You will receive a confirmation email when the refund is issued.

4. Refund amount

You will receive a full refund of: the plaque price, any presentation box upgrade fees, any expedited shipping upgrade fees, any sales tax originally charged, and (for subscription customers) the unused balance of any prepaid hosting. Free standard shipping was free and is not part of the refund calculation.

5. If the plaque is damaged or defective

If the plaque arrives damaged in shipping or has a manufacturing defect, we will ship a replacement at no charge. Please contact support@soliawall.com within 7 days of delivery with photos of the damage. No return shipping is required for defective items — keep the original plaque or recycle it as appropriate.

6. The wall (digital component)

The digital wall is separate from the plaque. If you return the plaque and do not wish to retain the wall, notify us in your return request and we will delete the wall and refund any unused subscription balance. If you wish to retain the wall (for example, the plaque did not work out for your cemetery but you still want the digital memorial), you may do so and we will not delete the wall.

7. Cemetery refusal exception

If your cemetery refuses to allow installation of the plaque on a gravestone, we will refund the full purchase price including shipping. You do not need to return the plaque in this case — please simply email support@soliawall.com with confirmation of the cemetery's policy (a screenshot of their website policy or an email from the cemetery office is sufficient).

8. Returns after 30 days

We do not accept standard returns more than 30 days after delivery. If the plaque has developed a manufacturing defect (corrosion under normal conditions, fading, surface wear, unreadable QR code) within the warranty period, we will replace it at no charge. The warranty period and terms are defined in our Terms of Service. Please contact support@soliawall.com.

9. Questions

For return-related questions, contact support@soliawall.com or call +1 (217) 796-2316 (Monday–Friday, 9 a.m. to 5 p.m. Eastern).

Solia is a brand of Blanc Steeze LLC, a Wyoming limited liability company. Wyoming Secretary of State filing ID 2026-001998496 (filed June 5, 2026). Registered agent and mailing address: Registered Agents Inc, 30 N Gould St Ste R, Sheridan, WY 82801.