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Refund & Cancellation Policy

Effective date: June 6, 2026 · Last updated: June 6, 2026
Compliant with: FTC Restore Online Shoppers' Confidence Act (ROSCA, 15 U.S.C. § 8403); FTC Click-to-Cancel Rule (16 CFR § 425); California Automatic Renewal Law (Cal. Bus. & Prof. Code § 17600 et seq.); New York Auto-Renewal Notice Requirements (N.Y. Gen. Bus. Law § 527-a); Vermont Auto-Renewal Act (9 V.S.A. § 2454a); and equivalent state laws.

1. The bottom line, in plain English

  • The plaque: 30-day full refund from delivery. Free return shipping.
  • The wall subscription ($29.95/mo): Cancel any time, one click. No questions.
  • Defective plaque: Replaced free, no return needed.
  • Cemetery refuses installation: Full refund, no return needed.
  • Reach us: support@soliawall.com · +1 (217) 796-2316.

2. Plaque refunds — the details

2.1 30-day return window

You may return any Solia Wall plaque for a full refund within 30 calendar days of delivery. We email you a prepaid return shipping label — return shipping is free.

2.2 How to start a return

Email support@soliawall.com with your order number, or visit your account dashboard and click "Request return." We respond within one business day with a prepaid label and instructions. Drop the package at any USPS, UPS, or FedEx location.

2.3 Refund timing

  • We process refunds within 3 business days of receiving the returned plaque
  • The credit appears on your original payment method within 5 to 10 business days, depending on your bank or card issuer
  • You receive an email confirmation when the refund is issued

2.4 Refund amount

You will receive a full refund of:

  • The plaque price
  • Any presentation box upgrade fees
  • Any expedited shipping upgrade fees (standard shipping was free, so not part of the refund calculation)
  • Any sales tax originally charged

2.5 Defective plaque

If the plaque arrives damaged in shipping or has a manufacturing defect, we will ship a free replacement immediately, no return required. Email support@soliawall.com within 7 days of delivery with photos of the damage or defect.

2.6 Cemetery refusal

If your cemetery refuses installation of the plaque on a gravestone, we will refund the full purchase price including shipping, and you do not need to return the plaque (the plaque is still useful on an urn, mantle, garden stone, or display frame). Email support@soliawall.com with the cemetery's written refusal (a screenshot of the cemetery's website policy or an email from the cemetery office is fine).

2.7 Returns after 30 days

We do not accept standard returns more than 30 days after delivery. If the plaque develops a manufacturing defect (corrosion under normal conditions, fading, surface wear, unreadable QR code) within the warranty period, we will replace it free of charge. The warranty period and terms are defined in our Terms of Service.

3. Wall subscription — billing & cancellation

3.1 Subscription terms

The plaque purchase includes a hosted digital wall ("Subscription"). Billing terms:

  • The Subscription is $29.95 per month, billed automatically to your payment method on file
  • Billing recurs on the same date each month as your initial paid billing
  • You will receive an email receipt within 24 hours of each charge
  • Sales tax may be added based on your billing address

3.2 Pre-billing reminders

Before your first paid billing, you will receive:

  • An email reminder 7 days in advance, identifying the date of the first billing, the amount, and how to cancel
  • An email reminder 1 day in advance, with the same information plus a one-click cancel link

For all subsequent monthly billings, you receive a receipt by email within 24 hours of each charge.

3.3 How to cancel — one click, just like sign-up

You may cancel the Subscription at any time, in a single click, from your account dashboard. The cancellation process mirrors the sign-up process in number of steps (per FTC Click-to-Cancel Rule and California ARL §17602(c)). Cancellation takes effect immediately.

You may also cancel by:

  • Email to support@soliawall.com (processed within one business day)
  • Phone to +1 (217) 796-2316 (Monday–Friday, 9 a.m. to 5 p.m. Eastern; cancellation effective on the call)
  • Physical mail to Blanc Steeze LLC, 30 N Gould St Ste R, Sheridan, WY 82801 (effective on the date we receive the mail)

3.4 What happens after cancellation

  • Premium features pause at the end of the current billing period
  • The wall remains viewable — everything you have already added stays online. New uploads and new contributor invitations are paused
  • No further charges will be made after cancellation
  • You may reactivate the Subscription at any time from the account dashboard

3.5 Pro-rated refunds within a billing cycle

Monthly Subscriptions cancelled mid-billing-cycle are not pro-rated; the cancellation is effective at the end of the current billing period, no further charges occur, and you retain access through that period.

3.6 No multi-year prepay

Solia Wall does not offer annual, multi-year, or any prepaid Subscription on this storefront. Billing is monthly only. There are no prepaid balances or long-term commitments associated with the Subscription described in this policy.

3.7 Disputed charges

If you believe you have been charged in error, contact support@soliawall.com within 60 days of the charge. We will investigate and respond within one business day. If the error is confirmed, we will refund the disputed amount within 3 business days. If you instead initiate a chargeback with your card issuer, we ask that you contact us first so we can resolve directly — but you retain your right to dispute through your issuer.

3.8 Failed payments

If a monthly Subscription payment fails (expired card, insufficient funds, etc.), we will:

  • Email you within 24 hours of the failed attempt
  • Retry the payment three times over 7 days
  • Pause the Subscription on day 8 if not resolved
  • Keep the wall viewable at the basic tier — we never delete content for missed payment

4. Termination by Solia Wall

We reserve the right to terminate any Subscription in cases of: violation of the Terms of Service or Acceptable Use Policy, abuse of customer service personnel, abuse of contributor or wall content reporting features, or fraud. In any such termination, no further charges will occur and you will retain access through the end of the current paid billing period.

5. Statutory compliance disclosure

The Subscription described above is subject to:

  • FTC Restore Online Shoppers' Confidence Act (ROSCA), 15 U.S.C. § 8403
  • FTC Click-to-Cancel Rule, 16 CFR § 425
  • California Automatic Renewal Law, Cal. Bus. & Prof. Code § 17600 et seq.
  • New York Auto-Renewal Notice Requirements, N.Y. Gen. Bus. Law § 527-a
  • Vermont Auto-Renewal Act, 9 V.S.A. § 2454a
  • Equivalent automatic-renewal laws in other states

6. Dispute resolution

Any dispute regarding refunds or cancellations is governed by the dispute resolution provisions of the Terms of Service, including the mandatory arbitration clause therein.

7. Contact

General refund / cancellation questions: support@soliawall.com
Return-specific: support@soliawall.com
Phone: +1 (217) 796-2316 (Monday–Friday, 9 a.m. to 5 p.m. Eastern)
Mail: Solia Wall — Customer Service, Blanc Steeze LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

Solia is a brand of Blanc Steeze LLC, a Wyoming limited liability company. Wyoming Secretary of State filing ID 2026-001998496 (filed June 5, 2026).