FAQ

Help & answers

Common questions

If your question isn’t here, write to support@soliawall.com — we respond within one business day.

The plaque

What is the plaque made of?
316 marine-grade stainless steel. The same material specification used in marine hardware, surgical instruments, and food-grade equipment. It is naturally resistant to corrosion, salt, and acid rain.
How big is the plaque?
2.5 inches by 2.5 inches by 0.08 inches thick. About the size of a credit card, but a square. Weighs roughly half an ounce.
How is it attached?
3M VHB 5952 marine-grade adhesive, included in the box. Apply to a clean dry surface, press firmly for 30 seconds, allow 24 hours to cure. The bond is permanent and rated for outdoor use in temperatures from −40°F to +180°F.
Can the plaque be removed?
Yes. The 3M VHB bond can be cut with a thin wire or pried with a putty knife. The surface beneath may require cleaning with a mild solvent to remove residual adhesive.
Will it survive outdoor weather?
Yes. The plaque is covered by a manufacturer warranty against defects in materials and workmanship. The QR code is laser-etched into the steel itself, not printed or applied; it cannot fade or rub off.
Can I add an engraved name?
Yes, for an additional $11.95 per plaque. The name is laser-engraved below the QR code at the time of manufacture. Allow an additional 2 business days for engraved orders.

The wall

Do I need an app?
No. The wall opens in any phone’s web browser when the QR code is scanned with the camera. It works on iPhone, Android, tablets, and laptops. No app installation is required.
Do viewers need to create an account?
No. Anyone with the QR code or the share link can view the wall without creating an account. Only contributors (people adding tributes) need a simple email-magic-link sign-in to verify identity.
Can the wall be private?
Yes. At setup, you choose whether the wall is publicly viewable, visible only to people you invite, or “family edit, invite view” (the family can add tributes, others view by invitation only). You can change this setting at any time.
How much storage do I get?
The monthly subscription ($29.95) includes unlimited storage for photos, video, voicemails, and written tributes. There is no per-file size cap and no monthly upload limit within reason.
What happens to the wall if something ever happened to Solia?
Your wall is yours, permanently. Solia is built to last — but if we ever wound the business down, we have committed to one thing in writing: keep every wall online and free to visit, and give each family a full export of everything on it — the photos, the words, the recordings. No dead links, nothing lost. That is a promise.

The “no AI cloning” commitment

Does Solia Wall use AI to generate the deceased’s voice?
No. We do not generate, clone, or synthesize the voice of any deceased person. The wall hosts only the voicemails and audio that the family uploads themselves, recorded by the deceased while they were living.
Does Solia Wall animate photographs?
No. The wall displays photographs as the family uploads them — still images. We do not apply AI-based animation, motion, or “live photo” effects to images of the deceased.
What about the text-to-speech feature?
An accessibility feature can read written tributes aloud. The voice used is a generic synthesized voice (clearly labeled as such). It is not the voice of the deceased and is never represented as such. This feature is intended for visually impaired users and for hands-free listening.

Pricing & subscription

What does the plaque cost?
$77 for one plaque, $114 for two ($57 each, saving $40), $220 for four ($55 each, saving $88). Free shipping worldwide on orders of $77 or more.
What does the wall cost?
$29.95 per month, billed monthly. Billing starts when you purchase the plaque. No annual or multi-year prepay options on this storefront — billing is month-to-month, cancellable in one click at any time.
Can I cancel the subscription?
Yes, in a single click from your account dashboard. If you cancel, everything you’ve already added to the wall stays viewable. The premium feature set (new uploads, new contributors, expanded storage) is paused. Refund policy.

Shipping, returns, account

How fast does the plaque ship?
Standard US orders ship within 3 business days and arrive within 5–7 business days. Shipping policy.
What’s the return policy?
30-day return window from delivery. Return shipping is on us. No questions. Return policy.
Do you ship internationally?
Yes. We ship worldwide to over 100 countries. Free standard shipping on orders of $77 or more; expedited options available at checkout. See the shipping policy for regional delivery times.
My cemetery doesn’t allow attachments. Can I return the plaque?
Yes. Full refund, including free return shipping. The plaque can also be installed on an urn, mantle, garden stone, or display frame — many families end up preferring this.

Still have a question? Write to us.